PUBLIC INSURANCE ADJUSTING
Independent claim representation for Texas property owners. When you and your insurance company disagree, you don't have to navigate it alone.
Christopher Ryan Hetzner · TDI License #3524086
6517 Cascada Drive, Austin, TX 78750
WHAT A PUBLIC ADJUSTER DOES
A licensed public insurance adjuster represents you — not the carrier — in documenting, presenting, and negotiating your property claim.
Policy & Claim Review
A full review of your policy, coverage, endorsements, and the carrier’s estimate — so you know exactly where your claim stands.
Independent Damage Estimate
A complete, independent estimate of your covered damage, prepared and presented to your carrier on your behalf.
Claim Negotiation & Representation
Licensed representation through negotiation, reinspection, supplement, and appraisal processes — start to finish.
WHEN IT MAKES SENSE TO HIRE ONE
- ✓Your claim was denied and you believe the damage is covered
- ✓The settlement offer doesn’t come close to contractor bids for the same work
- ✓The loss is large or complex — multiple trades, structural damage, interior damage
- ✓You don’t have the time or bandwidth to manage the claim process yourself
THE INDEPENDENCE GUARANTEE
Public adjusting services are provided by Christopher Ryan Hetzner individually — the same Chris Hetzner who owns Alta Roofing, LLC. By Texas law and by firm policy, the two never touch the same property.
If Alta Roofing has ever inspected, bid on, or repaired your property, we cannot and will not adjust your claim — we will refer you to another licensed adjuster. If we adjust your claim, Alta Roofing is permanently barred from bidding on or performing your repairs.
Every engagement begins with a documented conflict check against both businesses' complete records. You get an advocate with zero financial interest in your repair costs — which is exactly what the law intends.
STRAIGHTFORWARD FEES
A contingency fee of 10% of amounts recovered — the maximum allowed under Texas law (Tex. Ins. Code §4102.104). No recovery, no fee.
All terms, including how the fee is calculated, are set out in a written contract on the TDI-approved form, with a statutory 72-hour right to rescind.
START WITH A CONFLICT CHECK
Every engagement starts the same way: email info@altaroofingpros.com with your property address, and we confirm neither business has any history with it. From there, we review your claim and give you an honest read on whether representation makes sense.
Request a Conflict Checkinfo@altaroofingpros.com